Technical Service Desk Analyst - 2nd Line

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About the role

Contract: Permanent – fulltime at 37 hours per week, 52 weeks per year

(Term time plus will be considered)

Salary: Band 3 £18,000-£21,000 (dependant on experience) p.a. plus excellent pension and performance bonus

Location: Based in Stevenage

Herts for Learning Ltd is an innovative company with a not for profit ethos, providing bespoke school improvement services to help raise pupil achievement and improve the quality of teaching and learning. We are the UK’s largest schools company with an excellent reputation: our schools and education settings consistently perform above the national average.

We are seeking a dynamic and proactive individual to join our Service Desk team.  The role is customer focused, providing remote ICT support to schools, and requires attention to detail and excellent troubleshooting techniques. 

Previous experience would be beneficial, however for the right candidate full training is available. Customer service skills and a desire to exceed expectations are a must.

If you have any queries or want to know some more about this opportunity, please contact Nicky Gash who would be happy to chat to you on 01438 844777 (option 1, then option 3).

If you’re ready to apply, download and complete the HfL application form along with the supporting statement, explaining how you meet the requirements of the job outline. Once completed, please submit the forms to

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address or on 01438 843465. 

We would love to hear from you.

Closing Date:                                  Sunday 6th January 2019 at midnight

Telephone Interview Date:          Wednesday 9th January 2019

Interview Day:                                 Monday 14th January 2019


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Contact details

Herts for Learning Ltd
Herts for Learning (SROB201) Robertson House Six Hills Way Stevenage
Herts SG1 2FQ

Telephone: 01438 844786