Attendance and Admin Officer

About the role

MATERNITY COVER

Are you proactive, organized, and passionate about supporting young people and families? Hertswood Academy is looking for an enthusiastic Attendance and Admin Officer to cover a maternity leave.

In this dual-focus role, you will lead the school's strategic and daily operational approach to student attendance—monitoring data, identifying trends, and providing early interventions alongside families and external agencies. You will also serve as a vital member of our vibrant office team, managing front-of-house reception, general administrative duties, and daily student support.

Attendance Management: Maintain daily registers, follow up on unexplained absences, analyze attendance data (focusing on persistent absence and vulnerable groups), coordinate home visits, and prepare reports for Senior Leadership.

Office & Reception Support: Manage incoming calls, greet visitors following safeguarding procedures, and maintain student records on our Management Information System (Arbor).

Student Welfare: Provide daily front-desk support to students regarding general queries, uniform issues, or lost property, and assist with basic first aid care.

Safeguarding: Act strictly in accordance with statutory safeguarding standards (Keeping Children Safe in Education) and maintain student confidentiality.

Qualifications: GCSEs grade C/4 or above in English and Maths (or equivalent).

Experience: Previous administrative or office experience, database/records management, and handling customer or telephone inquiries.

Skills: Proficient in Microsoft Word, Excel, and email; strong written and verbal communication; data analysis capabilities; and excellent organizational skills.

Attributes: Proactive, adaptable under pressure, friendly, and committed to safeguarding and equality.

Level 3 qualification or relevant educational/admin accreditation.

First Aid at Work qualification (training can be provided).

Experience working in a school setting, monitoring attendance, or using MIS platforms (such as Arbor).

Experience working directly with young people, families, or external agencies (e.g., Social Care, Hertfordshire County Council).

Safeguarding Note: Hertswood is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. An enhanced DBS check is required for this post.

Equal Opportunities: Hertswood is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.