About the role
Customer Service Associate (Sports Centre)
Required ASAP
We are seeking a Customer Service Associate (Sports Centre) to join our school. RMS is a leading independent girls’ day/boarding School with circa 900 pupils aged 2 to 18 and over 250 teaching and support staff. We are situated on a beautiful 300-acre parkland estate near Rickmansworth in Hertfordshire.
RMS is a distinctive and thriving school, values-led at heart and attaining exceptional outcomes through living our Mission that “Every pupil thrives and is prepared to shape their future”.
Making a great first impression is really important. That’s why we need the right person to join us and help greet our members and visitors to the club. What matters is that you have both the confidence and empathy to provide excellent customer care to all sorts of people.
As a Customer Service Associate at our Sports Centre, you’ll bring great communication skills, both face-to-face and over the phone. You’re flexible, motivated and you show plenty of initiative. You also have basic computer skills, including Word and Excel.
The RMS sports facilities and grounds are used by the School during the day and are available to the public during the evenings, weekends during term time and also during the day outside of term time.
The role is required for a zero hours contract, varying shift patterns. Site operating hours are evenings (5.30pm- 10.00pm) and weekends (8.30am - 5.00pm).
To make an application:
Please read the attached Job Description before completing your application.
To apply, please complete the My New Term Application Form using the Supporting Statement section of the form to detail your suitability for the role, how your knowledge, experience and training meet the person specification. Please note CVs are not accepted.
The closing date for applications: Monday 5th October 2026, 9.00am. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews will take place shortly after the closing date.
If you have any questions or would like to discuss this role further, please contact HR at [email protected].
The Royal Masonic School is an equal opportunities employer, dedicated to promoting equity, celebrating diversity and fostering inclusion in every aspect of school life for both pupils and staff in order to enable every individual to thrive. Our school community is built around our core values of inclusivity, courage, ambition, kindness, perseverance and integrity. Through the promotion of these values, we aim to ensure that every individual at RMS is celebrated and empowered to develop both personally and professionally. We encourage applications from everyone who shares these values and will embrace them at all times.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment. Applicants must undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.
The Royal Masonic School for Girls is a Private Limited Company, Registered No 1339867 England, Registered Charity No 27678
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