Technical Account Manager

About the role

Contract:        Permanent

Hours:             37 hours per week, 52 weeks per year

Salary:            FTE £45,000 - £55,000 p.a.

Location:         Hybrid working – 2-3 days per week remote or onsite at educational settings, or as required to meet business needs.

Be the Strategic IT Partner Schools Rely On

Join HFL Education’s Technology in Schools Team

Are you a technically skilled professional who thrives on building trusted relationships and driving strategic IT improvements? HFL Education is looking for a Technical Account Manager to join our Technology in Schools team.

This is a unique opportunity to act as a strategic technical advisor to schools and trusts, helping them optimise their IT environments, resolve complex issues, and realise the full value of their technology investments.

WHY JOIN HFL EDUCATION?

• Strategic influence – shape the future of IT in schools and trusts
• Client-facing impact – build long-term relationships and deliver real value
• Professional growth – work alongside expert teams and access ongoing development
• Hybrid working – flexible mix of office, remote, and onsite engagement
• Purpose-driven work – support education through technology

WHAT YOU’LL BRING

• Deep understanding of IT systems architecture, infrastructure, and cloud technologies
• Experience in technical account management or senior IT consultancy, ideally in education
• Strong troubleshooting and optimisation skills across complex IT environments
• Ability to communicate technical concepts clearly to non-technical stakeholders
• Passion for innovation, continuous improvement, and delivering measurable impact
• A full UK driving licence and access to a vehicle with business insurance

WHAT YOU’LL BE DOING

• Provide technical leadership and strategic guidance to schools approx. split between:
  • 60% Commercial – Building client relationships, driving revenue growth, and managing accounts strategically.
  • 40% Technical – Providing product expertise, technical guidance and solution support.
• Conduct regular technical reviews to ensure alignment with best practices and evolving needs
• Own and resolve complex technical issues before they escalate
• Collaborate with engineers, architects, and project managers to deliver seamless service
• Translate technical insights into business value, helping schools understand ROI and risk mitigation
• Support under-invested IT environments with long-term planning and innovation
• Maintain detailed documentation of client environments and technical actions
• Build strong, lasting relationships with school stakeholders as a trusted technical partner
• Experience with ConnectWise PSA, Brightgauge and Cognition reporting platforms while not a requirement would be desirable

Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.

Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.

Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Andy Lees who would be happy to arrange a mutually convenient time for an informal chat if you email andy.lees@hfleducation.org with your availability.

HOW TO APPLY

To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:

1. What is it about this role that particularly appeals to you, and how does it align with your career aspirations?
2. In what ways does your previous experience equip you to successfully deliver the key responsibilities of this position?
3. Can you share a specific example of when you supported a client to enhance their IT environment, including the outcome and your role in achieving it?

INTERVIEW PROCESS

Stage 1: Initial remote MS Teams
Stage 2: Face-to-face interview (details provided upon shortlisting)

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.

Closing Date: 9am on Friday 29th August 2025

1st stage MS Teams Interview date: Monday 8th September 2025

2nd stage face to face Interview date: Friday 12th September 2025

We will be reviewing applications as and when received, we may close the advert and interview early if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.