Tier 1 Technical Service Engineer

About the role

Contract:         Permanent

Hours:             Fulltime 37 hours per week, 52 weeks per year

Salary:            FTE: £24,308

Location:         Hybrid working, consisting of 3 days in HFL Head Officer, 2 days remote or                               onsite at an educational setting or as required to meet the business needs.

HFL Education is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child, to help them flourish and reach their full potential. Our Technology in Schools team provides a managed IT service to schools, settings and trusts that ultimately enhances educational outcomes. As an education provider, we understand the distinct uniqueness of schools, settings and trusts. That's why we offer cost-effective digital solutions that enhance technology in the classroom.

LAUNCH YOUR IT CAREER WITH HFL EDUCATION

Join HFL Education’s Technology in Schools Team

Are you passionate about technology and looking for your first step into the IT world? HFL Education is offering an exciting opportunity to join our Technology in Schools team as a Tier 1 Technical Services Engineer.

We support schools across Hertfordshire and nearby areas with hands-on and remote IT services. This role is ideal for someone eager to learn, grow, and build a long-term career in IT while making a real difference in education.

WHY START YOUR CAREER WITH US?

• Structured career development - we offer clear progression paths, mentoring, and regular training to help you grow from a Tier 1 Engineer into more advanced technical roles

• On-the-job learning - gain real-world experience in diverse school environments
• Supportive team culture - work alongside experienced engineers who are passionate about sharing knowledge
• Make a difference - your work directly supports schools and enhances learning for students

WHAT YOU’LL BRING

• A strong interest in IT and a desire to learn and grow
• Basic knowledge of Windows, iOS, Google devices, MS365, or networking (we’ll help you build on this!)
• Great communication and customer service skills
• A proactive, organised approach to work
• A team player who’s also confident working independently
• A full UK driving licence and access to a vehicle with business insurance

WHAT YOU’LL BE DOING

• Be the first point of contact for IT support in schools
• Help install, maintain, and troubleshoot hardware and software
• Provide friendly, helpful support - both remotely and in person
• Work with a wide range of technologies, from laptops and tablets to cloud systems and AV equipment
• Collaborate with school staff, our internal team, and external partners

TECHNOLOGIES WE WORK WITH

• Windows, iOS, ChromeOS, and Microsoft 365
• Cloud platforms and wireless networks
• PCs, laptops, tablets, printers, and AV equipment

Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.

Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Bharat Desai who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desai@hfleducation.org with your availability.

HOW TO APPLY

To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:

1. What inspired you to apply for this role?
2. What unique strengths or experiences do you bring that would make you a great fit for our team?
3. Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
4. How would you help a school put its digital strategy into action and make sure it works well?

INTERVIEW PROCESS

Stage 1: Initial remote via MS Teams
Stage 2: Face-to-face interview (details provided upon shortlisting)

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.

We will be reviewing applications on a rolling basis, we may close the advert if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.