About the role
About the role
This role is primarily based at a secondary school in St Albans, acting as the senior escalation point for the school and its onsite technician. You’ll manage the network, resolve technical issues, and ensure IT systems support teaching, learning, and administration. While mainly site-based, you’ll also work as part of our Technology in Schools (TiS) team, providing hands-on support to other schools in Hertfordshire when needed. If time allows or if contracts change your responsibilities may expand to include additional sites or projects such as network and Wi-Fi installations, Cloud solutions, and occasional remote service desk support. Some out-of-hours work may be required to keep systems running smoothly during the school day.
WHAT YOU’LL BE DOING
- Deliver on-site and remote IT support for schools, ensuring smooth operation and maintenance of Windows, iOS, and Google devices.
- Act as the first point of contact for customer support tickets, resolving issues promptly and escalating when necessary to ensure timely resolution.
- Configure and deploy hardware and software including workstations, tablets, laptops, drivers, and printers, tailored to school environments.
- Support Office 365 administration, including user management, email setup, license allocation, and basic troubleshooting.
- Collaborate effectively with customers, internal teams, and third parties to maintain high service standards and strengthen customer relationships.
WHAT WE’RE LOOKING FOR
- Proficient in Windows Server (2016–2022), Hyper-V, AD, Group Policy, DHCP, MFA.
- Skilled in Microsoft 365, Azure, SharePoint, Teams, Windows 10/11, and Google G Suite.
- Experienced with switches, VLANs, wireless tech, MDM, and school systems like CCTV and signage.
- Effective communicator with excellent problem-solving and mentoring abilities.
- Calm, organised, flexible, and able to travel with a full driving licence.
WHY JOIN HFL EDUCATION?
- Strategic influence – shape the future of IT in schools and trusts
- Client-facing impact – build long-term relationships and deliver real value
- Professional growth – work alongside expert teams and access ongoing development
- Hybrid working – flexible mix of office, remote, and onsite engagement
- Purpose-driven work – support education through technology
Our ‘working from anywhere’ approach provides colleagues the opportunity to work flexibly in line with their role requirements. The ability to reach different locations by car will be essential for this role. You would need access to a car and have a full driving licence and appropriate car insurance will be required. As there is a permanent home working element to this role, you will need to ensure you are equipped for home working.
Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, onsite charging points for electric vehicles, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.
Would you like to know more information about this opportunity? If so, further information can be found in the job outline. You can also contact Bharat Desia who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desia@hfleducation.org with your availability.
HOW TO APPLY
To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website:
- What is it about this role that particularly appeals to you, and how does it align with your career aspirations?
- Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
- How would you help a school put its digital strategy into action and make sure it works well?
INTERVIEW PROCESS
Stage 1: Initial remote MS Teams
Stage 2: Face-to-face interview (details provided upon shortlisting)
As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.
For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.
Closing Date: 9am on Monday 15th September 2025
1st stage MS Teams Interview date: Monday 22th September 2025
2nd stage face to face Interview date: Monday 29th September 2025
We will be reviewing applications as and when received, we may close the advert and interview early if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.
We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.
HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.
To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.
Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.
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