Tier 3 Professional Service Engineer

About the role

Contract:         Permanent

Hours:             Fulltime 37 hours per week, 52 weeks per year

Salary:            FTE: £34,500 - £38,000

Location:         Hybrid working, consisting of 1 days in HFL Head Officer, 4 days remote or      onsite at an educational setting or as required to meet the business needs.

HFL Education is a not-for-profit organisation providing all the services, training and resources needed to deliver a great education to every child, to help them flourish and reach their full potential. Our Technology in Schools team provides a managed IT service to schools, settings and trusts that ultimately enhances educational outcomes. As an education provider, we understand the distinct uniqueness of schools, settings and trusts. That's why we offer cost-effective digital solutions that enhance technology in the classroom.

Lead, Deliver, and Shape TECHNOLOGY in Education

Join HFL Education’s Technology in Schools Team

Are you an experienced IT professional ready to take the next step in your career? Do you enjoy leading technical projects, solving complex problems, and working closely with customers to deliver real impact?

HFL Education is looking for a Tier 3 Professional Services Engineer to join our growing Technology in Schools team. This is a hybrid role combining technical project delivery, pre-sales consultancy, and technical service management - ideal for someone who thrives on variety, responsibility, and continuous learning.

WHY JOIN HFL EDUCATION?

• Lead meaningful projects - deliver solutions that directly support schools and enhance learning
• Career progression - opportunities to grow into senior technical, architectural, or leadership roles
• Collaborative culture - work alongside a skilled, supportive team that values innovation and knowledge sharing
• Hybrid working - a flexible mix of office, remote, and onsite work

WHAT YOU’LL BRING

• Strong hands-on experience with LAN/WAN, firewalls, VPNs, VLANs, and network segmentation
• Expertise in Microsoft 365, Azure, Intune, and Windows Server environments
• Solid understanding of cloud technologies, virtualisation (VMware/Hyper-V), and backup/recovery solutions
• Excellent troubleshooting, communication, and customer service skills
• A proactive, self-motivated mindset with a passion for new technologies
• A full UK driving licence and access to a vehicle with business insurance

WHAT YOU’LL BE DOING

• Lead and deliver IT infrastructure projects across schools and educational settings
• Support the sales team with technical pre-sales input and solution design
• Act as a senior technical escalation point for the service desk and wider team
• Conduct site surveys, scope solutions, and ensure projects are delivered on time and within budget
• Mentor the wider team and contribute to the development of technical standards
• Maintain accurate technical documentation and support internal systems when required

Benefits: a generous employer pension contribution, 28 days annual leave plus bank holidays (rising to 31 days after five-years) or the equivalent paid for Term Time employees, family-friendly policies, hybrid working, paid mileage, a cycle to work scheme, access to mental health and wellbeing support, company performance bonus, professional development opportunities, benefit schemes for discounts and cashback offers, and more.

Would you like to know more information about this opportunity? If so, further information can be found in the job outline, which is attached or by visiting our website: Join our team | HFL Education You can also contact Bharat Desai who would be happy to arrange a mutually convenient time for an informal chat if you email bharat.desai@hfleducation.org with your availability.

HOW TO APPLY

To apply, please email hfl.recruitment@hfleducation.org with a detailed CV along with a cover letter to include responses to the following questions, alternatively apply via our website Join our team | HFL Education 

1. What inspired you to apply for this role?
2. What unique strengths or experiences do you bring that would make you a great fit for our team?
3. Can you share a time when you supported or managed relationships with internal or external stakeholders. What approach did you take, and what was the outcome?
4. How would you help a school put its digital strategy into action and make sure it works well?

INTERVIEW PROCESS

Stage 1: Initial remote MS Teams
Stage 2: Face-to-face interview (details provided upon shortlisting)

As part of our move towards eradicating unconscious bias within the recruitment process, we will be anonymising your forms.

For recruitment queries, our Central Recruitment Team can also be contacted on the hfl.recruitment email address above. We would love to hear from you.

We will be reviewing applications on a rolling basis, we may close the advert if we find a suitable candidate. To make sure you don’t miss this great opportunity, please submit your application as soon as possible.

We are committed towards becoming an anti-racist organisation, and our recruitment statement is set out below in support of this.

HFL is committed to being an equal opportunities employer. We insist on the equal treatment of all current and prospective colleagues and will never condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

HFL is also equally committed to becoming an anti-racist organisation and we encourage you to view our Anti-racist position statement which gives clarity on our anti-racist stance. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. Therefore, for recruitment into any HFL post, where we have 2 or more candidates of equal merit, candidates with protected characteristics will be given advantage over candidates without such characteristics. This is sometimes referred to as a ‘tie-breaker’ and is referred to as ‘positive action’ in the Equality Act 2010.

To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

Please note that if you are invited to interview, we will expect you to be prepared to discuss unconscious bias with us; we find these conversations more than any others give us all a good idea of what working together will be like.