Tutor Onboarding Administrator

About the role

Job Opportunity: Tutor Onboarding Administrator

Location: Welwyn, Hertfordshire  

Reporting to: Directors

About Us

Home-School Tutoring (HST) Hertfordshire & Cambridgeshire is a large, dynamic, and fast-growing tutoring agency. We are a key strategic partner for Local Authorities and schools, currently providing bespoke educational packages for over 150 young people with complex Special Educational Needs and Disabilities (SEND). We also work with many school across Hertfordshire & Cambridgeshire as well as working directly with families. Our work is fast-paced, high-impact, and dedicated to ensuring that every student, regardless of their barriers to learning, has a pathway to success.

The Role

The Tutor Onboarding Assistant provides administrative and operational support throughout the tutor onboarding process. The role is central to ensuring that new tutors progress through onboarding efficiently, professionally and in line with HST's recruitment, safeguarding and compliance requirements.

The postholder will review and process tutor documentation, conduct onboarding calls, follow up outstanding information and work closely with the Onboarding Manager and wider team. The successful candidate will be highly organised, confident communicating with new tutors and able to manage detailed administrative tasks accurately and proactively.

Key Responsibilities

Tutor Onboarding

Support the end-to-end onboarding process for new tutors.

Review tutor applications and documentation to ensure all required information has been provided.

Complete and process tutor onboarding documentation accurately ensuring compliance.

Ensure onboarding records and systems are kept up to date throughout the process.

Conduct onboarding calls with new tutors, providing a warm and professional introduction to HST and explaining next steps clearly.

Provide support and guidance to tutors throughout the onboarding process.

Respond to tutor queries promptly, professionally and accurately.

Document, Safer Recruitment & Compliance Administration

Check tutor documents for completeness, accuracy and compliance with HST requirements.

Monitor outstanding documentation, checks and information.

Proactively chase tutors by email and/or telephone for missing, incomplete or outstanding documentation.

Ensure required onboarding and safer recruitment documentation is received and appropriately recorded before tutors progress through the onboarding process.

Maintain accurate, organised and confidential records within HST's relevant systems.

Identify and escalate documentation, compliance or onboarding concerns to the Onboarding Manager.

Follow HST policies and procedures relating to safeguarding, safer recruitment, data protection and confidentiality.

Team Support

Work closely with the Onboarding Manager and wider onboarding and operations teams to manage workloads and priorities effectively.

Provide clear updates on tutor onboarding progress where required.

Assist with the ongoing development and improvement of onboarding processes and administrative systems.

Support colleagues with onboarding-related tasks during busy periods.

Contribute to a positive, collaborative and supportive team environment.

General Administration

As part of this role there will be some additional duties to support the effective running of the office e.g. ensure office supplies are kept well stocked, general posting and support organising tutor events.

Undertake general office and administrative duties as required.

Maintain organised electronic and, where applicable, physical records.

Assist with emails, data entry, filing and other administrative tasks.

Support other departments or team members with reasonable administrative requests where capacity allows.

Undertake other reasonable duties consistent with the nature and level of the role.

Safeguarding

HST is committed to safeguarding and promoting the welfare of children and young people. The Tutor Onboarding Assistant must understand that robust onboarding and safer recruitment processes form an important part of HST's safeguarding arrangements.

Follow HST safeguarding and safer recruitment procedures at all times.

Handle personal and sensitive information securely and confidentially.

Escalate any safeguarding, suitability or compliance concern immediately through the appropriate HST process.

Complete all mandatory training required for the role and keep this up to date.

Candidate Requirements

• Essential

  Excellent organisational and administrative skills.

  Strong attention to detail and accuracy.

  Good verbal and written communication skills.

  Confident, friendly and professional telephone manner.

  Ability to build positive working relationships with tutors and colleagues.

  Ability to proactively follow up outstanding tasks and information.

  Good time management skills and the ability to prioritise a varied workload.

  Ability to work independently while also contributing effectively as part of a team.

  Good IT skills and confidence using online systems and databases.

  A professional and discreet approach to confidential and sensitive information.

  Desirable

  Previous experience in an administrative role.

  Experience in recruitment, onboarding, safer recruitment or compliance administration.

  Experience working within education, tutoring, alternative provision or a similar environment.

  Experience conducting telephone or video onboarding calls.

  Familiarity with CRM, HR, recruitment or document-management systems.

What We Offer

While you will have significant autonomy in this role, you will be fully supported by our Directors and our well established Onboarding team. You will be joining a team that is passionate about alternative provision and making a tangible difference in the lives of vulnerable young people.

Hours

·       Contract Type: Employed position, initial 12-month contract (subject to review and extension).

·       Hours: 20 hours per week, with potential for overtime during busy periods.

·       Working Pattern: Term time only (39 weeks per year) plus 4 weeks. 4 hours per day, preferably late morning start.

·       Salary: £41,600 FTE per annum. Actual salary (based on 20 hours/39 week + 4 weeks) is £17,200 per year.

·       Location: Based in our office in Welwyn Village

·       Benefits: Provision of a work laptop and work phone, plus a private pension.

To Apply: Please send your CV and a covering letter outlining your relevant experience and why you would be interested in the role to [email protected]

Shortlisted candidates will be required to complete a full registration form prior to interview.

Date of interview: 12th October.

Start date TBC, to suit the right candidate.

To read more about us please see our tutor welcome guide which can be found here:

Tutor Welcome Guide: https://drive.google.com/file/d/1JAriequslFbE5XpznKK_F38mrlZ8oTBv/view?usp=drive_link

We are committed to safeguarding and promoting the welfare of children. All candidates must have or be willing to undergo an Enhanced Disclosure and Barring Service (DBS) check and be registered on the update service. We will help you with this should require one to be processed.